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Pelvic Floor Support Garments

What are pelvic floor support garments?

Pelvic floor support garments are specialized garments designed to provide gentle compression and support to the pelvic floor muscles while you are wearing the garment. This can help you live well with pelvic floor conditions like pelvic organ prolapse.

How do pelvic floor support garments work?

Pelvic floor support garments work by providing gentle compression to the pelvic area, which helps to support the pelvic floor muscles. Oftentimes with conditions like pelvic organ prolapse, the muscles and ligaments are overstretched. External support and gentle compression can help your body be better positioned while wearing the garment, which encourages improved comfort.

Who can benefit from pelvic floor support garments?

Pelvic floor support garments can be beneficial for women who have pelvic floor disorders, including pelvic organ prolapse. These support garments are meant for anyone who would wear a similar style pair of underwear but need the additional support for their pelvic floor.

What makes Hem Support Wear unique?

Not all pelvic floor support garments are equally effective. An important aspect of the support is the uplifting feeling the garment provides. Our patent-pending support hammock works with our unique high-performance fabrics and garment design to provide the uplifting feeling for your pelvic floor. 

This garment was designed by women for women. We designed the garment based on real women’s bodies and wear-tested them with real people. Our first product line took over two years to refine and make the support and fit the best version it could be. Our founder, Lauren, wore the garment since the first prototype was ready and she continues to wear it today. 

We offer an extended size range that you will not find in other pelvic floor support garments. Additionally, we offer two variations (curvy and straight) of each style so that you can find a fit that is more tailored to you based on your butt shape. 

We are excited for you to give it a try and let us know what you think.

Can pelvic floor support garments be worn all day?

Yes, pelvic floor support garments can be worn all day, but it's recommended to take them off before going to bed.

Can pelvic floor support garments be worn just during certain activities?

Pelvic floor support garments can be worn just during activities when you know you need extra support. Sometimes they may not provide as much support if they are not worn at the start of the day. This will vary from person to person.

Can pelvic floor support garments be worn during exercise?

Yes, pelvic floor support garments can be worn during exercise to provide additional support to the pelvic floor muscles.

Are pelvic floor support garments uncomfortable to wear?

Pelvic floor support garments are designed to be comfortable to wear and should not cause any discomfort or irritation. It is important to find the right fit. If a garment is too tight, do not wear it. If you experience any discomfort while wearing a pelvic floor support garment, do not continue to wear it. It is recommended to consult your healthcare provider if you have any questions about what you are experiencing and whether a pelvic floor support garment is a good fit for you.

Can pelvic floor support garments be used during pregnancy?

Pelvic floor support garments can be used during pregnancy to provide additional support to the pelvic floor muscles. It is important that you wear a pair that fits you well so that it provides optimal support and does not restrict your growing belly. We currently only offer a high waisted style that does not work well once your belly gets to a certain point because they are not stretchy enough. We are working on a lower waisted style that will accommodate a growing belly and work throughout your pregnancy versus just towards the first half.

Can pelvic floor support garments be used postpartum?

Pelvic floor support garments can be used postpartum to provide additional support to the pelvic floor muscles. It is important that you wear a pair that fits you well so that it provides optimal support and does not restrict your recovering core and pelvic floor muscles.

Do pelvic floor support garments cure urinary incontinence or pelvic organ prolapse?

Pelvic floor support garments do not cure urinary incontinence or pelvic organ prolapse, but they can help manage symptoms and improve quality of life while wearing the garment. It's important to seek medical advice for these conditions and learn how to properly wear pelvic floor support garments so that it works with you and helps mitigate symptoms.

Product Knowledge

What is the difference between the curvy and straight style?

After extensive customer testing, we learned that having two styles of the high waisted garment allowed us to find a better fit for more people because people’s body shapes are so unique. The only difference between the two styles is how they fit around your legs and back side. Each style has our integral support panels and patent-pending support hammock. You can refer to our sizing page for more information.

How do I choose the right size for pelvic floor support garments?

It's important to choose the right size for pelvic floor support garments to ensure they provide the right level of support. Please review our sizing page for more information to ensure you get the best fit.

How many garments do I need?

We recommend a bundle of three - one to wash, one to wear and one spare.

How do I care for my Hem Support Wear garment?

Hem support garments are meant to be worn as underwear and washed after each use. We recommend they are washed on a delicate cycle in cold water and are laid flat or hung to dry. This will help preserve the integrity and life of the garment. For extra protection in the washing machine, we recommend using a lingerie bag. If you accidentally throw the garment in the dryer, it will not ruin the garment, but it will cause the fibers to wear out more quickly.

Where are Hem Support Wear’s garments made?

Our products are designed and manufactured in the United States.

What are the garments made from?

The high waisted pelvic floor support garment is made from a special blend of fabrics chosen for their high performance, gentle compression, and moisture wicking properties. They are all soft and comfortable against the skin. 

Outer shell: 80% Nylon, 20% Spandex.

Support panel: 100% Polyester - OEKO-TEX STD 100 certified textile.

Support hammock: 80% Nylon, 20% Spandex.

Orders and Shipping

Do you offer free shipping?

Yes, we offer free shipping using USPS Ground Advantage within the United States for orders that are $75 or more.

What shipping methods do you use?

Your order will ship via USPS Ground Advantage unless expedited shipping is requested.

Do you ship to PO boxes or APO/FPO addresses?

Yes, we ship to PO boxes and APO/FPO addresses via USPS.

Do you ship internationally?

We do not currently ship internationally. However, if you would like international shipping, please reach out to us at hello@hemsupportwear.com and let us know where you are located. We are continually reevaluating expanding our shipping options.

Where is my order?

Once you have placed an order, you can check its status through the tracking link sent to your email.

How do I change or cancel my order?

If, for any reason, you would like to change your order, please email us at help@hemsupportwear.com as soon as possible. Please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process, but we will try to accommodate your request if we receive it in time.

I am having trouble placing an order on your website. How can I get help?

You can send us an email at help@hemsupportwear.com and we will work to get the issue resolved as soon as possible. Send as much information as you can. Screenshots really help us resolve the issue more quickly.

What type of payment is accepted?

We accept all major credit cards, Shop Pay, and digital wallet payments through Apple Pay, Google Pay and Meta Pay.

When will my payment method be charged?

Your payment method will be charged at checkout once your order is placed. We will send a confirmation email to your inbox.

What is your privacy policy?

Click here to view Hem Support Wear’s privacy policy.

Returns and Exchanges

What is your return and exchange policy?

We want you to be happy with your purchase, and let you exchange or return it hassle-free if you aren’t. For more detailed information review our return and exchange policy.

How do I initiate a return?

To start a return, you can log in to your account and submit a return request.  

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How do I initiate an exchange?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Try Before You Buy Orders

How does Try Before You Buy work?

Try Before You Buy is powered by TryNow and brings the store to your door.

  1. Choose items to try. You'll see an authorization on your card, but you'll only pay for what you keep.
  2. Try at home while keeping the Return and Exchange Policy in mind. Your trial starts when your items arrive.
  3. Easy returns. Only pay for what you keep.
What payment options do I have for my Try Before You Buy order?

You can only use a credit or debit card to check out with TryNow at this time.

Can I use a discount with a Try Before You Buy order?

Yes! Valid discount offers apply to both traditional and Try Before You Buy purchases. At this time, Shopify doesn't allow for compatibility with buy X get Y discount codes.

When does my trial period start?

TryNow tracks the package and starts the trial upon delivery, at which point you'll receive a notification from TryNow. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing our customer experience team to request an extension. Contact information is on your email order confirmation.

I need more time - can I extend my trial?

You may reach out to our customer experience team to request a 1-3 day trial extension. Contact information is on your email order confirmation.

How do I return items I do not want to purchase?

You can go through our regular returns process. Review our Returns and Exchange Policy for the criteria to be eligible.

To start a return, you can log in to your account and submit a return request.  

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

My trial ended and I was charged but now I want to return something -- is this still possible?

You can return eligible items within our return window! You can follow our standard Returns and Exchange Policy.

Why does TryNow place an authorization on my credit card?

Similar to a hotel or rental car company, TryNow authorizes your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

I thought TryNow offered a free trial but I see a charge on my card -- can you help me understand?

TryNow will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and it helps protect us against fraud. The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” or they will not have a date associated with the charge, indicating that the charge has not yet been posted.

When will the authorization come off of my card?

TryNow will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update.